Questions & Answers

Open a game on your TV, laptop or tablet: that screen is the game show. Everyone else joins on their own phone by scanning the QR code or going to itsgametime.app/join and typing the 4-letter room code. Your phone becomes your controller.

Not for the free games. Just scan the code and play. The person hosting signs in to buy holiday packs and keep them on every TV and phone. Players can sign in to keep their stars and badges, or play as a guest. Sign in with a code we email you, or with an email and password.

No. It all runs in the web browser: Chrome, Safari, Edge or Brave. Nothing to install.

Use a smart TV’s web browser, cast or mirror a laptop or phone to the TV, or plug a laptop in with an HDMI cable. If you can open a website on the big screen, you can play.

Most games take 2 to 8 players, and some take more (Bingo and the Photo Booth take up to 30). The number of players is on each game’s card.

No. Everyone joins with the room code, so family on a video call can join from their own phones. They just need to see the TV, so share your screen on the call.

Some games use your camera to follow your hand (swing at the piñata, toss the ball) or your microphone so you can say your answer instead of typing it. You only need to allow it once. Every game also works by tapping and swiping if you say no.

No. We don’t save video or voice recordings. Spoken answers are turned into words and thrown away. Photo Booth strips are kept for 2 hours so you can save them, then deleted. Our Privacy Policy has the details.

Tap the camera or lock icon next to the web address and choose Allow, then reload the page. On an iPhone, also check Settings → Safari → Camera / Microphone.

Yes. The everyday games are free for up to 4 players per game. The occasion games (Birthday, Halloween, Christmas and Baby Shower) and bigger parties need a pass. Prices are in Canadian dollars and shown before you pay. See all the passes.

Every pass unlocks every game, occasions included. Day Pass — $4.99 for 24 hours, up to 20 players per game. Big Day Pass — $9.99 for 24 hours, up to 50 players per game. Monthly Pass — $12.99 a month, up to 20 players per game; it renews by itself until you cancel on your account page, and keeps working to the end of the month you paid for. Monthly Pass holders can add players for one day: +5 players for $2.99 or +10 players for $3.99 (24 hours).

Payments go through Stripe, a secure payment company, and we never see your card number. Your card statement will show KITADESIGNS.SHOP, our parent studio’s payment account.

Sign in with the same email on that device (Sign in) and your packs unlock there too. Bought one before accounts existed? Sign in with the email from your receipt and tap “Look for packs bought with my email”. Still stuck? Email [email protected].

If something doesn’t work, email us within 14 days of buying and we’ll fix it or refund you.

Just reload the page, or open the join link again on the same phone. It remembers you and puts you back in the game with your score.

Browsers keep pages quiet until you tap them. Tap “Tap for sound” on the TV screen, and check the TV’s volume.

Yes. It’s made for families. Grown-ups should run the TV, and anything that costs money needs a grown-up to pay.

They’re saved on your phone. Sign in and they’re kept with your account too, so they follow you to any phone. Playing as a guest is fine; no account needed.